Elite sport practitioners are constantly placed under immense pressure, and in the heat of the moment, tempers flare and harsh words are exchanged. Fortunately, the consequences of irrational actions are never life threatening. Not so for the FBI’s Crisis Negotiation Unit, where one misspoken word can result in untold misery and death. Gary Noesner spent 30 years with the FBI, ten of which he was the Chief Negotiator, handling delicate and dangerous situations every day. His unique insight could help athletes and coaches remain calm under pressure while others descend into chaos.
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